Privacy Policy

1. Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when providing our services. By using our services, you agree to the terms of this policy.

2. Information We Collect

We collect only the information necessary to perform our services, which may include:

  • Your name
  • Contact details (email address, phone number, address)
  • Property details (address of the property you are moving in or out of)
  • Utility preferences (energy provider, water supplier, etc.)

3. How We Use Your Information

We use your data solely for the purpose of:

  • Setting up or updating your energy supply
  • Notifying your local council about your move
  • Registering or updating your account with your water company

We do not use your information for marketing purposes unless you give us explicit consent.

4. Who We Share Your Data With

We only share your personal data with:

  • Energy companies (to set up or transfer your gas and electricity account)
  • Local councils (to notify them of your move for council tax purposes)
  • Water companies (to register your supply or close existing accounts)

We do not share your data with any other third parties for marketing or unrelated purposes.

5. Legal Basis for Processing

We process your data under the lawful basis of legitimate interest and/or performance of a contract, as it is necessary to provide the services you have requested.

6. Data Storage and Security

We store your personal data securely using modern data protection practices and limit access to authorised personnel only. Your data is retained only for as long as necessary to fulfil our obligations and legal requirements.

7. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (where applicable)
  • Object to certain types of data processing

If you wish to exercise any of these rights, please contact us using the details below.

8. Contact Us

If you have any questions about this Privacy Policy or wish to make a data request, please contact:

Smarter Home Move
Email: info@smarterhomemove.co.uk
Address: Mile House, Bridge End, Chester-le-Street, Co. Durham, DH3 3RA
Phone: 020 4624 9632

To review our Privacy Policy, click here.